Operation Settings
Your hours, holidays and wrap-up time — and how they hold automated messages until the business is open.
On this page
1Hours of operation
Settings → Operation tells ClientTether when your business is awake. The hours you set here aren’t decoration: they decide when automated communication actually goes out.
- Set the timezone first — everything else is read against it.
- Set Day Operations: the days you work and the opening and closing time for each.
- Add holidays and out-of-office dates with a start and end — those count as closed.
- Set the wrap-up time between calls in minutes, so automated dialling doesn’t stack calls on top of each other.
- Record the zip code you mostly operate from, used for territory-based features.
2What the hours actually do
When an automated action comes due outside your hours (or on a holiday), ClientTether doesn’t drop it — it moves it forward hour by hour until the business is open again, up to a week. The contact gets the message at a civilised time instead of 3am, and the plan stays on track.
Which actions this applies to is controlled in Settings → ActionPlans, where switches such as Send ‘Delayed’ Action Plan Texts during Business Hours Only and Send Account Owner Text msgs during Operation Hours only live. Immediate steps are meant to go straight out; delayed steps and automated calls are the ones that wait.
Holidays are worth the two minutes
Adding the dates you’re closed stops a week of automation landing on people while nobody is there to answer the replies it generates.
3Incoming call handling
Further down the tab is the customer-facing call say command — what callers hear, and how the system routes them. It’s set up for you initially and can be edited. It supports tokens for first name, last name, company name and more; pick one from the Select Token dropdown and it’s copied to your clipboard to paste where you want it. The phone menu is saved separately on the same tab.
4Troubleshooting
Delayed texts arrive much later than the plan says
They were queued outside business hours and pushed to the next open hour. Widen the hours, or make the step immediate.
Nothing went out all week
Check for an out-of-office date that’s still active, and the Active/Pause switch on Account Info.