August 20, 2020


Zapier is a no-code or pseudo-code integration hub that allows you to integrate or send “Zaps” between two other software platforms.

A “Zap” is a packet of information that is pulled from one software platform, and formatted by Zapier so it can be used by the other.

ClientTether takes in information from Zapier through “Zaps”, and sends information into Zapier as well.

Please keep in mind this a support page for ClientTether not Zapier. This content focuses on how to use Zapier with ClientTether, not how to use Zapier in general. For more information on just Zapier, please visit their support pages by clicking here.


How to add ClientTether to your Zapier Applications

Currently, to add ClientTether to your Zapier Applications you will need to reach out to one of our Client Success Managers, Kurt Brown or Shae Colton and request access. Their emails are and

They will coordinate for you to get an email with an invitation for you to be able to add ClientTether to your Zapier Applications.

Please follow the directions provided in this email to the letter.

The Web Key and X Access token in Zapier for ClientTether are dummy tokens.

You have to replace them with the correct Web Key and Access Token for your ClientTether Account.

Your Web Key is listed in the Settings menu’s API Tab in ClientTether. If you are a Enterprise account the X Access Token will also be there.

You will have to copy the web key and X Access Token from ClientTether and Paste it into the fields in Zapier to replace the dummy keys.

A note, if your ClientTether account is a sub-account, meaning you are part of a larger organization, a franchise system, or a dealer network using ClientTether, you will not see an access token. You will need to reach out to your headquarters to get access to the enterprise access token in their account.

Click here to see the slide deck used in the video presentation.

Click here for a video to see where you edit the X-Access Token and Web Key in Zapier.

How to Build a Zap to get information into ClientTether

  1. Go to Zaps (Menu on left side of screen)
  2. Click “Create Zap” Button
  3. Select Application you are sending information into ClientTether from
  4. Select the triggering event
  5. Select Account
  6. Run Test to ensure it can access the needed information
  7. Select ClientTether to receive the information
  8. Select what you would like ClientTether needs to do with that information
  9. Select ClientTether Account – If you need to add a new account here click new account and update the web key.
  10. Fill out correct information
  11. Run Test
  12. Your Zap is good to go!

For creating contacts in Zapier you have a simple and detailed options. Generally simple will be sufficient if not use detailed

How to use Zapier’s Parser to Send Information Out of ClientTether

If you’d like to push information from your ClientTether account into an operations platform or other tool, you will need to set a Zapier parser to receive and route this information to the platform you’d like to integrate with. This Section is broken into three sub sections

  1. Creating a Zapier Parser Mailbox
  2. Creating a Zapier Parser Template
  3. Creating a Zap from a Zapier Parser

Creating a Zapier Parser Mailbox

  1. Go to
  2. Select “Log in with your Zapier Account”
  3. Select “Authorize”
  4. Click “Create Mailbox”
  5. Click “Skip Waiting”
  6. Name the Mailbox (all letters need to be lowercase) something that tells you exactly what it is used for.
  7. Click “Save Address in Template” button on lower left part of the screen.

Creating a Zapier Email Parser Template

  1. In your ClientTether account go to Action Plans menu
  2. In the Action Plan that you will use to send information, create a step that sends an email (with the “Client excluded” option checked) to the Zapier Mailbox.
  3. Create a format for information to be sent. We recommend using easy headers, such as “First Name:”, “Phone:”, etc. You’ll want to use each corresponding Token following each header, which will be automatically populated by ClientTether when sent.
    1. Example:
      First Name: {{client.firstName}} ||
      Phone: {{client.phoneCell}} ||
  4. Next use a contact to test this on.
  5. Go back to your Zapier Parser Mailbox list.
  6. Select settings Icon on far right of the row of the Mailbox you wish to add a template for
  7. The Template will auto fill the email you just sent.
  8. Highlight where the information is with the mouse and name them accordingly.
  9. Click “Save Address and Template”
  10. Go back to ClientTether, and send a second email.
  11. Check your Zapier Parser Mailbox by clicking on “View Emails” just right of the correct mailbox.
  12. Look over the email you sent in. Make sure that it has extracted the information correctly.
    1. If it has not, then click “Report inaccurate” and re-highlight the correct portions. Then retest.
    2. If it has, then your parser is set up and ready to go.

Creating a Zap from a Zapier Parser

  1. Click “Zaps” on menu on left side fo the screen
  2. Click “Create Zap”
  3. For Choose App & Event look at Built-In Apps, and Select “Email Parser by Zapier”
  4. For Choose Trigger Event select “New Email”
  5. Click “Continue”
    1. If first time using a parser click “Sign in to Email Parser” by Zapier
    2. Click Authorize in pop up window
    3. Click Continue again
  6. Select Correct Mailbox
  7. Click “Continue”
  8. Click “Test Trigger”
    1. If nothing fills in then there are no emails in that Mailbox.
  9. Click Continue
  10. Select the App you wish to send to
  11. Choose what Action Event you want Zapier to do in the Application
  12. Click “Continue”
  13. Select the correct Account
  14. Fill in correct information for Zap as prompted
  15. Click Continue
  16. Click “Test and Continue”
  17. Check You application and make sure everything was entered correctly

How to use ClientTether Webhooks to send information into Zapier

  1. Get URL from Zapier Zap
    1. Create new zap (Each Zap will have its own URL)
    2. Select Webhooks for Zapier as the App Event for the Trigger
    3. Copy URL Address from Custom Webhook URL
    4. Don’t click Continue yet
  2. Build a Webhook action plan step in ClientTether
    1. Go to the action plan you wish to add the step in
    2. Paste URL from step 1.3 into the URL field
    3. Leave headers blank
    4. Select Post Method
    5. Select JSON for Payload style
    6. Add in the information you want sent in the Payload fields
    7. Save Action
  3. Send Test from ClientTether
    1. Assign action plan to test contact
    2. Check contacts history notes
      • Note made with response from Zapier will be there
      • make sure it says status: success
  4. Run the test in Zapier
    1. Go back to our Zap from earlier and click continue to run the test
    2. Your test contact’s information you sent from 3.1 should be there
  5. Extract Information from Webhook to Other Software in Zapier
    1. Select the software you need to send the information to
    2. Plug it in like you would with any other Zap