Private AI Chatbots
A hosted chatbot configured for your business — the settings, and how to write a prompt that doesn’t invent answers.
On this page
1A chatbot that knows your business
A Private AI Chatbot is a hosted page that answers visitors’ questions and captures them as contacts. “Private” is the important word: it’s configured for your account with your own prompt, rather than being a generic assistant.
2Setting one up
With the AI chatbot add-on enabled, create a hosted page with the type set to Private AI Chatbot. The settings are:
| Setting | What it does |
|---|---|
| Bot-ID | Identifies the bot configured for your account. |
| Model | Which AI model answers. |
| Initial Prompt | The instructions the bot works from — who it is, what it knows, what it must never say, and what it should collect. |
| Temperature | How much the wording varies. Low keeps answers consistent and predictable; high makes them more conversational and less reliable. |
| Lead source, sales cycle, action plan | What a captured contact gets, exactly as on a lead form. |
3Writing the prompt
The prompt is where the quality lives. A workable one covers five things:
- Role — who the bot is and which business it speaks for.
- Scope — what it may answer, and an instruction to hand over rather than guess outside it.
- Facts — your services, service area, hours, and anything it must get right.
- Goal — what it’s trying to achieve: a booking, a phone number, an answered question.
- Tone and limits — how it should sound, and what it must never do (quote prices, promise dates, discuss competitors).
A bot that guesses costs you a customer
Be explicit that it should say it doesn’t know and offer a person, rather than inventing an answer. Test it with the awkward questions your team actually gets before it goes on the site.
4Testing before launch
Accounts that commissioned a ChatTool also get a Chat Tool Test Page, activated by ClientTether’s engineer, for trying the bot before it’s live on your website.