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ClientTether Support
Settings · Feature guide

Billing & Self-Pay Sub-Accounts

The card ClientTether charges, and how to let each location pay for itself instead of the franchisor carrying every bill.

New · Updated Sep 21, 2026 · 3 min read
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1Who sees a Billing tab

Settings → Billing Info appears for accounts that pay ClientTether directly — Enterprise-level accounts, and sub-accounts using the Self-Pay option. It’s limited to Admin users and account owners.

2The card on file

The tab shows the current default card — display name, the last four digits and the expiry. To change it, enter the new credit card number, name on card, expiry date and CCV, along with the billing email and company name, and save it as the new default card.

Update the card before it expires

A failed charge doesn’t just delay a payment — it can interrupt service on the account and the phone numbers attached to it. The expiry is shown on this tab; check it when you rotate cards.

3Self-Pay sub-accounts

Normally an Enterprise account is billed for everything beneath it. With the Self-Pay Subaccount add-on, each sub-account pays ClientTether for itself, so the franchisor isn’t carrying the bill for every location.

  • Ask your Success Manager to enable it. You’ll see Activate Self-Pay Subaccount Option ticked on the Add-Ons tab.
  • Create the sub-account from Settings → Account and switch Self Pay on in the creation window.
  • The first time the new account owner signs in, they’re asked for a card and then choose their phone number.
  • They can update the card afterwards from their own Billing Info tab.

Self-Pay is a decision made at creation

It can only be set on new sub-accounts. An account that was created as billed-by-parent can’t be switched over later — plan the structure before you create locations.

4Troubleshooting

There’s no Billing Info tab

Your account isn’t billed directly — the parent Enterprise account is — or you aren’t an Admin.

A sub-account owner wasn’t asked for a card

Self Pay wasn’t switched on when the account was created.