ServiceBridge

June 29, 2023

Our integration allows you to send Contact data one-way to ServiceBridge on demand from the Contact Profile with the click of a button that shows after this Add-On has been activated. Follow this link to learn how to Activate Add-Ons.

This feature assumes that you already have an account and are familiar with ServiceBridge features. If you have support questions about ServiceBridge, please contact them.

Setup

After activating the ServiceBridge Add-On, a new Settings Tab will be made available. Click on that tab and enter the necessary credentials. There is a link included on that page with instructions from ServiceBridge.

CompanyCam Integration

June 28, 2023

Our integration with CompanyCam allows you to share photos from CompanyCam within ClientTether’s Contact Profile and Proposal. This feature allows you to incorporate visual documentation into your ClientTether workflow, enhancing your ability to create compelling proposals and improve communication with your clients. By setting up the integration between CompanyCam and ClientTether, you can now easily access and include relevant project photos directly within your proposals and Contact info, providing a comprehensive and professional experience for your Users and Clients. In this support documentation, we will guide you through the process of setting up and utilizing this integration to optimize your workflow and enhance your project management capabilities. Let’s dive in and explore the benefits and steps to make the most out of this valuable integration.

Setup

This integration is an Add-On feature and must be activated before the integration tab will be visible. Please visit the Add-On support page to learn how to activate Add-Ons.
Note: You will need to create an Access Token in CompanyCam to complete this activation.

After CompanyCam integration has been activated, a new Settings Tab will become visible. Click on that new tab to continue with the setup process.
There are two fields in the setup.

1. CompanyCam Access Token: this is a token that you create inside of your CompanyCam account. A link is provided to the documentation from CompanyCam on how to create your Access Token. Please contact them if you have questions on this procedure. Once you have created the Access Token simple copy and paste that value into the first field.

2. Project Naming convention: This is an optional field that can be used to auto-generate Project Names if you choose to create a new project from within ClientTether. Use ClientTether Tokens from the dropdown list to the right or type in some text. For example: if I wanted projects that start in ClientTether to be named with the initials of CT_ and then the address of the property where the work would be done and finally followed by today’s date; then in the Project Naming convention field you would enter:
CT_{{client.address}}_{{tokens.today}}. Remember the tokens will come from the Token dropdown menu t the right. When you select the token by name, the value is copied to the clipboard so that all you have to do is paste into the naming convention field.

Using CompanyCam in ClientTether

After the setup is complete, there are two location where the CompanyCam icon will appear:
1. in the Contact Profile
2. in Proposals on the Overview tab
Each location is independent of each other. Below is a video showing this two locations and how to use them. We assume that you already have a CompanyCam account and know how to use it.

Triggers

May 30, 2023

Triggers are a way of extending the automation in ClientTether and they are based on Notifications. If a Notifications is generated then you can tell the system to launch an Action Plan or a Text/Email Template. Not all Notifications are included.

New Meeting Scheduler

May 30, 2023

An introductory walkthrough of the two paths the New Meeting Schedule can use to get contacts into your list.

Filtering for Duplicates

April 20, 2023

Filtering is a way of reducing the records in your Client List that you are working with. Finding duplicates is an excellent example.

Proposal Field Types

April 18, 2023

When you build a proposal in ClientTether, you will be using our proposal’s custom form editor to build each Line Item. Each field in the Line Item will declare its field type, giving unique properties to each.

This slide deck will introduce you to the Field Type options.

Hosted Pages: New Meeting Scheduler

March 30, 2023

The New Meeting Scheduler replaces the previously released Online Scheduler, which will be removed once we get all Users converted.

There are three main steps to using Hosted Pages.
– Set-up the Hosted Page: New Meeting Scheduler
– Assign the Hosted Page Token to a Template
– Send the message to a Contact

In the video above, step 1 and 3 are described. Step 2 is covered in a video regarding Templates.

Simplify Your Scheduling Process with New Meeting Scheduler

We are excited to announce the latest addition to our platform that will simplify your scheduling needs. With the New Meeting Scheduler in ClientTether, managing your schedule and appointments is easier than ever before. Here are the advantages that come with our New Meeting Scheduler:

Effortless Booking Experience: With our New Meeting Scheduler, your clients can quickly and easily book appointments without the need for back-and-forth emails or phone calls. The form prefills with contact information, which reduces data entry and provides a more professional experience.

One Scheduler form for New Leads and Existing Contacts: Our New Meeting Scheduler can be used for both new leads and existing contacts, which makes it convenient to manage all of your appointments in one place.

Access to Event and Action Plans: The New Meeting Scheduler gives you direct access to Event and Action Plans, so you can communicate with your clients more effectively.

Customizable Scheduling Page: You can customize your scheduling page to reflect your brand and business. It uses your ClientTether header settings, allows you to change the icon colors, and personalize the messaging. This makes the scheduling process more professional and consistent with your brand.

Automated Reminders: New Meeting Scheduler attaches Event Plans and Action Plans to send automated reminders to your clients regarding their appointment. This reduces the likelihood of missed appointments and saves you time and effort. With Event and Action Plan, you can set reminders to be sent a day, hour, or even minutes before the appointment.

Calendar Integration: The New Meeting Scheduler checks with your ClientTether Calendar, which in turn can sync with Google and Outlook Calendars. This means that when a client books an appointment with you, it will automatically appear on your calendar on whatever device you use. This eliminates the need for manual data entry and reduces the risk of double-bookings.

Real-Time Availability: Your clients can see your real-time availability when booking an appointment. This means that they can choose a time that works for them without the need for back-and-forth communication.

With the New Meeting Scheduler in ClientTether, you can save time, reduce confusion, and provide your clients with a seamless booking experience. Plus, with our customizable scheduling page, you can ensure that your brand is consistent throughout the entire customer journey.

In conclusion, our New Meeting Scheduler feature is a game-changer for businesses looking to streamline their scheduling process. Try our scheduling feature today and see the difference it can make for your business.

Multiple Proposals per Opportunity

March 29, 2023

This was a customer driven feature. There are generally two scenarios where multiple proposals are useful. One scenario is when each proposal is unique and the other scenario is when a portion of a proposal is duplicated on another.
Because proposal data is used in charts, Users will need to pay attention to the checkboxes provided to control whether the proposal dollars are included or not at each milestone of the Opportunity

In the image above, the Blue section represents the Opportunity and the Green section shows the Proposals. The image below shines more light on the features of the Proposal area. Features that were once several clicks away are now at your fingertips: Add New Proposal, Open Proposal, Payments, Invoice, Proposal Signed.

Increase Email Open Rates with Video Content – Here’s How to Include Videos.

February 22, 2023

Adding videos to emails can bring numerous benefits to your email Templates and Action Plans. Here are some of the key advantages:

  1. Increased engagement: Videos are a highly engaging form of content that can capture people’s attention and keep them interested for longer. When you include a video in your email, you provide your audience with an immersive experience that can help you stand out from the competition.
  2. Improved click-through rates: According to research by HubSpot, adding a video to your email can increase click-through rates by up to 300%. This is because videos are more compelling than static images or text, and they can encourage people to take action.
  3. Higher conversion rates: When people are engaged with your content, they are more likely to take the desired action, whether it’s making a purchase, filling out a form, or subscribing to your newsletter. According to Campaign Monitor, including a video in your email can increase conversion rates by up to 80%.
  4. Better retention: Videos can help you keep your audience’s attention for longer, which can be particularly useful if you are trying to explain complex concepts or showcase your products or services. By providing an engaging and informative video, you can improve the chances that your audience will remember your message and take action.
  5. Improved open rates: According to research by HubSpot, adding the word “video” to your email subject line can increase open rates by 19%. This is because people are curious about video content and are more likely to open emails that promise a video experience.

In summary, adding videos to your emails can be a powerful way to increase engagement, improve click-through rates and conversion rates, better retain your audience’s attention, and boost your open rates. With the right approach, videos can help you create a more compelling and effective email marketing campaign.

Building Tokens in URLs

February 20, 2023

The expansion of Tokens has lead to an increase of Users asking about how to build Tokens into custom links or URLs inside of ClientTether. We hope the above video will help your understand this feature.

The first step is understanding what data the URL will accept in the form of Key:Value pairs. In our example the Survey Monkey form will accept three Key:Value pairs:
n:Name, dept:Department (or Company in our case) and t:Title

Next you need to know what tokens in ClientTether are going to provide you with the values you desire. In this example it is {{client.firstName}}, {{client.compName}} and {{client.job_title}}.

Then it is just a matter of putting them together to form the URL.